Welcome to the Richmond Ambulance Authority’s billing department. We are dedicated to providing excellent customer service and hope to exceed your expectations. Our billing department will make every effort to work with you and your insurance provider to secure payment on your behalf. If you have any questions or need to set up a payment plan, please contact us using the form, phone numbers, or address below. Please have your Run Number on hand if you call so we can better assist you. You can also pay your bill online using the link below.
RAA does not retain your payment information for future payments and/or accounts on payment plans. It is up to the party responsible for the bill to pay the debt by the given deadline.
Payment Plan Request
The Richmond Ambulance Authority does offer patients who qualify the option to pay in installments or financial assistance. If you’re interested in a payment plan option or financial assistance and would like to find out if you qualify, please complete the information listed below. A representative will contact you to review your request. Please note, submitting a form is not confirmation that you will be given a payment plan option or financial assistance. It is intended for those interested in learning if they qualify.
***Disclaimer: Please do not send personal identifiable information (i.e., insurance, health, etc.) through the above contact form. General information only. To speak directly to a Billing Services representative, please call the toll-free or local phone numbers provided below. ***
RAA is committed to protecting your privacy and health information In accordance with the Health Insurance Portability & Accountability Act (HIPAA) of 1996. Please click on our Notice of Privacy Practices for more information about your patient rights and how your medical information will be used by RAA.
Phone: (804) 254-1150
Toll Free: (888) 887-5151
Fax: (804) 254-1149
2400 Hermitage Road
Richmond, VA 23220
If your account is already in collections, you cannot make your payment with us by phone or online. Please contact the appropriate collections agency from the list below.
LifeQuest – 877-663-3729
I.C. System – 888-735-8029
RMS – Receivables Management Systems – 804-353-9300
Patient Education Information
Retail Service Rates
Medical Records Release
To receive or release a copy of your medical records please print and complete the Medical Records Release document. A $14 payment must be provided with the form in order to complete the request.
Attorney Billing Requests
All attorney billing requests to include account balances must be made in writing. RAA staff does not provide billing information without a written request. Written requests can be made through our contact form or by fax to 804-254-1149.
The Richmond Ambulance Authority is dedicated to delivering world class service, and engaging with our community. All the feedback we receive is reviewed and used to ensure we meet the needs of our patients, community partners, and residents in the City of Richmond. Please use our contact form.